Job Title: Teller
To assist members with their financial transactions, involving paying and receiving cash and other negotiable instruments. Actively sell credit union products and services to ensure predetermined organizational goal are met. Adheres to company policies and procedures and standard practices. Adheres to Federal and State Laws and Regulations.
Employee shall demonstrate an understanding of, and follow the requirements of all regulation compliance, including but not limited to those of Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Office of Foreign Assets Control (OFAC), Customer Identification Program (CIP) and Member Due Diligence (MDD) as it specifically relates to their job functions. Employee shall be trained annually in BSA/AML compliance
Major Duties and Responsibilities:
55% Receives and processes member financial transactions, including deposits, withdrawals, loan payments; sells money orders, cashier checks, and travelers checks to members; transfers amounts from member accounts as directed.
10% Assists teller supervisor/Team Leader with daily cash operations as assigned. standards/objectives.
10% Balances cash drawer and daily transactions.
10% Welcomes members and provides routine information concerning services and directs members to appropriate department for specific information and service.
5% Adheres to internal controls, security and safety procedures.
5% Cross-sells credit union services.
3% Performs a variety of miscellaneous tasks including typing, filing, computer input and answering the telephone.
2% Performs other duties as assigned.
1. To provide friendly, professional, personal service to all members.
2. To balance in compliance with Teller Balancing Standards.
3. To handle at least 150 transactions per day.
4. To have no more than one posting error per month.
5. Requires some analysis or research to determine the best solution for a limited number of transactions.
6. To gather information from various sources, comparing and weighing information to make logical decisions.
Knowledge and Skills:
Experience: Up to six months of similar or related experience.
Education: Equivalent to a high school education.
Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion.
Other Skills: Ten key calculator and computer keyboard by touch. Must be good with detail to deal with cash, numbers and names.
While performing the duties of this job, the employee is regularly required to use hands or fingers, handle or feel; reach with hands and arms; talk and hear. The employee frequently is required to stand, walk, and sit. Specific vision abilities required of this job include close vision and ability to adjust focus.
Work is performed indoors with some potential for exposure to safety and health hazards related to electronics work. May require periodic travel. There is exposure to potential hazardous conditions such as robbery. Employees are to receive detailed instructions and procedures to follow in order to minimize risk.
In accordance with the American with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
This Job Description is not a complete statement of all duties and responsibilities comprising this position. Job descriptions are not intended and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.
Job Status: Full Time