Job Description

Department: Card Services

Grade: 7

Classification: Non-Exempt


Responsibilities entail processing approved credit card applications. Posts and balances all entries related to debit card activity. . Initiates and follows debit card dispute process according to MC Rules. Monitor proprietary
ATMs. Uses excellent customer service skills to provide co-workers and members with information and direction regarding card services. Recommends processes for continued member service and credit union

Essential Functions & Responsibilities:

10% Works daily Symitar, Vantiv IQ, Vantiv Resolve, and CardWizard reports to ensure cards are setup and working properly in all systems. Including but not limited to address changes, return cards
and statements, and account settings.30% Reviews dispute forms submitted and reviews fraudulent card transactions for accuracy prior to initiating the dispute process. Issues members provisional credit according to the rules and regulations (Reg E) of disputes/fraud. Notifies members regarding the status and completion of  the dispute/fraud investigation. Posts general ledger entries for fraud and dispute claims. Daily reconciliation of related general ledger accounts.

25%Logs into the Card Services phone queue daily to provide front line, Call Center, and members with information and direction regarding their account status, activation requests, re-order
requests, payment history, and informs members of their rights and obligations associated with the account.

20% Processes approved credit card applications. Sets up all credit card balance transfers, cash rewards, auto payments, interest rate changes, and credit life & disability insurance maintenance
requests submitted by staff. Works debit card lost/stolen card reports timely and accurately to ensure that cards are closed and reissued accordingly.

5% Monitor suspected fraud and potential card comprises notifications through Falcon and Enfact. Contacts members to verify charges, and remove holds or close cards as needed. Reviewss all
ATM activity/status. Monitors the cash balance for our ATM vaults at Brinks. Notifies the head teller when to order cash to be delivered to Brinks. Performs duties related to ATM service for 1st Line operations, 2nd line operations.

5% Posts daily general ledger entries for debit card settlement. Daily reconciliation of related general ledger accounts. Researches discrepancies and corrects the members account accordingly.

5% Performs all other duties as assigned.

Performance Measurements:

1. Applicant is required to report to main branch, occasionally travel may be required to attend meetings/huddles or training at other branches.
2. Proficient in Microsoft Word, Excel and Outlook; 10 key calculator; type 45 WPM; strong communication skills, verbal and in writing.
3. Maintains high quality of internal service to the credit union staff and members.
4. Maintains confidentiality in all situations.
5. Maintains a professional work environment and business appearance.
6. Meets all deadlines, with minimal errors and no errors that result in financial loss to the credit union.
7. Keeps the Manager informed of key operating issues.
8. Works as a team member.
9. Employee demonstrates an understanding of, and follows the requirements of all regulation compliance, including but not limited to those of Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Office of
Foreign Assets Control (OFAC), Customer Identification Program (CIP) and Member Due Diligence (MDD) as it specifically relates to their job functions. Employee shall be trained annually in BSA/AML compliance.

Knowledge and Skills:

Experience Three years to five years of similar or related experience.
Education A high school education or GED.
Interpersonal Skills Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or
obtaining information, building relationships, or soliciting cooperation.
Other Skills Proficient in Microsoft Word and Excel, Outlook, 10 key calculator, type 45 WPM, strong communication skills, verbal and writing.

Physical Requirements

While performing the duties of this job, the employee is regularly required to use hands or fingers, handle or feel; reach with hands and arms; talk and hear. The employee frequently
is required to stand, walk and sit. Specific vision abilities required to this job include close vision and ability to adjust focus.
Work Environment Work is performed indoors with some potential for exposure to safety and health hazards related to electronics work. May require periodic travel. There is exposure to potential
hazardous conditions such as robbery. Employees are to receive detailed instructions and
procedures to follow in order to minimize risk. 

In accordance with the American with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no
accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
Job descriptions are not intended and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not
prohibited by law.